# Every visit. Precisely planned. > The AI for home care services, alongside your care software: your team speaks instead of typing. Source: https://farolacare.com/en · As of: 2026-10-26 ## Sound familiar? - “The paperwork gets written at the kitchen table at night.” The writing starts after the round. Good people leave because the paperwork never stops. _(Topic: Conversation)_ - “What Mrs K. said on Tuesday, only one colleague knows.” Knowledge sits in heads, on scraps of paper or in private messengers, health data included. _(Topic: Overview)_ - “6:02 a.m., someone calls in sick. The phoning goes on until eight.” Who takes over which client? Management replans the day on the phone. _(Topic: Replanning)_ - “Relatives call: when are you coming?” The question lands in the office just when nobody there has time. _(Topic: Drive)_ - “Gaps only show up at the inspection.” What is missing often only shows when the Medical Service (Medizinischer Dienst) asks. _(Topic: Overview)_ - “Another piece of software? We don't have time for that.” Switching, training, data migration: no care service can manage that on the side. ## Speak instead of typing. Farola sorts the rest. ## Arrive prepared **1 · Drive.** “What do I need to know about Mrs K.?” the caregiver asks the assistant, and gets the answer from her own round: access, tasks, what mattered last time. **Result:** Fewer questions to the office, fewer surprises at the door. - The day's round in driving order, with access notes - Navigation with Apple Maps, “Arrived” with one tap - Live arrival time: if the day shifts, management sees it - Assistant for questions about your own round, just by voice ## Speak once, everything sorted **2 · Conversation.** The caregiver records the conversation at the client's home, but only with documented consent. Farola writes it down and organises what was said. **Result:** Documentation happens during the visit, not after work. - Recording with a visible indicator, only with consent - Transcript in the EU (Vertex AI, EU region) - Sorted automatically: wellbeing, medication, vital signs, notes - To-dos for the next visit straight from the conversation - Summary as a briefing for the next colleague - Recordings are deleted automatically after the agreed period ## When the day tips over, Farola asks **3 · Replanning.** If a visit runs longer, Farola recalculates the arrival times of the following visits. Management sees it straight away, without a phone call. **Result:** Less phoning in the morning. The decision stays with you. - A delay shifts the arrival times of the following visits - “On the way – arrived – done” shows up live in the dashboard - Suggestion of who can take over a client, confirmed with one tap - Tell relatives about delays ## Everything in one place **4 · Overview.** What is said and done on the road ends up with the client and in the round instead of in someone's head or a chat. **Result:** The next colleague knows what happened. So do you. - Live map with all rounds, caregivers and visits - Tasks per visit, ticked off and saved - A memory per client that keeps learning from every conversation - Export to your care documentation - Each care service sees only its own data, each caregiver only their own round ## Everyone sees the data they need **Who sees what.** On the road you see only your own clients; the office sees the whole day. - **Caregiver (App)**: Today, Meds, Notes, File - **Dispatch (Dashboard)**: Live map, Rounds, Inbox - **Management (Dashboard)**: Care report, Medication plan, Change log, Team & data - **For doctors (Dashboard)**: Vital signs, Medication, Observations - **Clients & relatives (Device)**: Arrival time, Request by voice ## One app for the whole visit, on the phone and on the tablet **The app.** In the app, every client has a page with everything due today: the last conversation, the tasks, the medication, the file. Your caregivers speak instead of typing and tick off what is done. - **Speak instead of typing:** one tap on the record button and Farola captures the conversation (only with consent) - **Medication and routines to tick off:** medication plan, readings and tasks per visit, with times - **Hand tasks to Farola:** “Request a prescription from Dr. Weber”, and Farola makes the call - **iPhone and iPad:** on the phone on the road, on the tablet at handover, both with the same data - **Vehicle tracker:** fills in the drive between visits and shows the arrival time live, even without a phone in the car ### Every vehicle live on the map **Vehicle tracker.** For every vehicle, Farola supplies a small tracker. It plugs into the OBD port under the steering wheel in two minutes, no garage needed. A data SIM is built in, and the vehicle appears live on the map. Device: e.g. Teltonika FMC003 (OBD, LTE) What it does: - Plug it in, scan the code in the dashboard, assign the vehicle - Live position during the round, even without a phone in the car - Tracking only happens during rounds. Private journeys and positions after work are not stored. Without a tracker: the caregiver app reports the position while it is open during the round. **Result:** You know where every vehicle is without making a phone call. ## Your caregivers become people your clients confide in **Trust.** Before the caregiver rings the bell, Farola reminds her of what mattered in earlier conversations: that the granddaughter's birthday is coming up, that Mrs K. has slept badly since the move, that she loves her garden. So she picks up where they left off instead of starting from zero every time. **Result:** Happy clients and relatives, plus caregivers who stay because their work becomes more human. Sample briefing “Next: Mrs K.” (From 4 conversations): - Granddaughter Mia's birthday is on Saturday - Has slept badly since the move - Loves talking about her garden - Briefing before every visit in the app - Filled automatically from all previous conversations ## Farola handles the follow-ups **Follow-ups.** What comes up during a visit often has to be sorted out on the phone. The caregiver tells Farola once, and Farola takes over the calls. 1. **Caregiver**: “Please book an appointment with Dr Weber, ideally Thursday at 8.” 2. **Farola calls the surgery** and books the appointment: Thursday, 8:00. 3. **Farola calls the client** and confirms the appointment with Mrs K. 4. **In the plan**: The appointment is in the plan, and your care service sees the status: confirmed. Farola always identifies itself as an AI on the phone and passes on information about clients only with their consent. **Result:** No phone loops in the office: appointments, prescriptions and call-backs run in the background. ## On the phone, Farola sounds like your team **Familiar voice.** Farola takes over routine calls such as appointment confirmations, reminders, call-backs and questions about the time, in the voice of the caregiver your clients know. Sample call (Farola · Voice: Anna): - Farola: “Hello, Mrs Keller, this is Anna's digital assistant from Sonnenschein care service. I'm calling about your doctor's appointment.” - Client: “Oh, lovely. What time was it again?” - Farola: “Thursday at 8, with Dr Weber.” Farola always identifies itself as an AI on the phone. The law requires it, and it keeps things honest. - A caregiver's voice is used only with their explicit consent, which they can withdraw at any time. - Medical questions, personal conversations and emergencies go to a person: Farola passes them on to your team. **Result:** Your team spends less time on the phone and more with people, and your clients still hear a familiar voice. ## Farola at home **For clients.** Every client gets a small device for the bedside table. Press the big button on top once and simply speak. Farola answers in a natural voice. What it does: - Reads e-mails aloud and writes replies, for example to a daughter or grandson - Makes calls: to relatives or straight to your care service - Shows on the display what matters today: “Anna is coming today at 9:15” - Reminds about medication and appointments with a sound and on the display Sample display: - Thursday: 07:24 - Next visit: Anna · 9:15 - Reminder: Eye drops · 8:00 - Farola only listens once the button has been pressed. The microphone is not listening in all the time. - The AI runs in the EU. On the phone, Farola always identifies itself as an AI. - **Not a home emergency call system:** the device does not replace an emergency service. In an emergency, 112 or the home emergency call system still applies. Farola passes anything urgent on to people in your team. **Result:** Fewer calls to the office, because clients and relatives know when you are coming and what is next. ## Built for health data - Processing in the EU: database, files and AI (Vertex AI, EU region). - Recording only with documented consent. Without it there is no record button. - Location tracking only during the round, visible in the app, no evaluation of individuals. - No advertising, no tracking, no cookies on this website. More: [Privacy and security](https://farolacare.com/en/datenschutz-und-sicherheit). ## In addition, not instead Farola does not replace your care software. It runs alongside it: an AI that listens on the road, keeps the record and keeps an eye on the day. - **Your care software stays.** No data migration, no switchover, no billing in Farola. - **Your team speaks instead of typing.** The app is built for the road: round, navigation, one tap for “Arrived”, recording with consent. - **You only pay when the AI works for you.** 0 € a month, no base fee, no contract term. Only credits for AI usage are billed. 1. **Your team speaks**: At the client's home, in the app 2. **Farola keeps the record**: Transcript in the EU, round and tasks live 3. **Your documentation**: Handed over to your care software ## What Farola costs **0 €** a month · no base fee · no contract term. You only pay credits for AI usage, for example for a transcribed recording. [Register your care service](https://app.farolacare.com/auth?mode=signUp) ## Ready in no time 1. **Invitation link for your team**: You invite your caregivers from the dashboard, by e-mail or as a link to send in a message. 2. **App on the work phone**: The caregiver opens the link, downloads “Farola Care” and signs in with their phone number. No password to remember. 3. **First round**: Create clients and visits and release the round. It appears in the app straight away. ## Frequently asked questions ### Do I have to switch my care software? No. Farola runs alongside the software you use today for care planning, documentation and billing. There is no data migration and no switchover. You only enter in Farola what the rounds and the app need. ### Does Farola replace care documentation? No. Farola is not certified care documentation under SGB XI. It captures what is said at the client's home and prepares it so that you can transfer it into your documentation. ### What happens to the conversation recordings? Recording only happens if there is documented consent for the client. Otherwise there is no record button. The recording is transcribed in the EU (Vertex AI, EU region) and deleted automatically once the agreed period has passed. Your care service is responsible for the data; Farola acts as a processor. More: [Privacy: caregiver app](https://farolacare.com/en/datenschutz/app). ### Does Farola really make calls itself? Yes. Farola calls on behalf of your care service, for example the doctor's surgery or the client. It always identifies itself as an AI on the phone and passes on information about clients only with their consent. Your team sees the status of every call in the plan. ### Does Farola sound like my staff on the phone? If you want it to. For routine calls such as appointment confirmations, reminders or call-backs, Farola can speak in the voice of one of your caregivers, but only with their explicit consent, which they can withdraw at any time. Farola always identifies itself as an AI. Medical questions, personal conversations and emergencies are handled by a person: Farola passes them on to your team. ### Does the app work without a network? Partly. A round that has been loaded stays visible, even in a dead zone. Status updates, ticked-off tasks and recordings need a connection. Without one, the app says so and you send again. Location data is buffered and sent later. ### What does Farola cost? 0 € a month, with no base fee and no contract term. You only pay credits for AI usage, that is for what the AI actually does for you, such as transcribing a conversation. ### Is the caregiver tracked all the time? No. Location tracking only runs during a round and only while the app is open, the app shows visibly that it is running, and it ends with the last visit. There is no evaluation of individuals: no rankings, no break or speed profiles. ### Does the vehicle tracker record private journeys? No. Positions are stored only during rounds, not on private journeys or trips after work. Without a tracker, Farola locates only via the caregiver app, while it is open during a round. ### Does the home device replace a home emergency call system? No. The device replaces neither a home emergency call system nor an emergency service. In an emergency, 112 or the client's home emergency call system still applies. Farola helps with everyday things like reminders, calls, e-mails and the next visit. Anything urgent it passes on to your team. ### What devices does my team need? A smartphone (iPhone or Android) with the “Farola Care” app for the caregivers. They sign in with an invitation link and their own phone number. Management and dispatch work in the browser. ### Can an AI assistant set up Farola for me? It can prepare your care service's registration, with a link or through our open interface. Nothing is created until you confirm the link in your e-mail and set a password yourself. Details: [For AI assistants](https://farolacare.com/en/fuer-ki-assistenten).