# Support

> Quick help with Farola and the caregiver app.

Source: https://farolacare.com/en/support · As of: 2026-10-26

## For caregivers

- **Invitation link does not work:** The link is valid for 7 days and can be used once. Ask your dispatch team for a new invitation.
- **Phone number not recognised:** It has to be the number your care service has on file, with 0 or +49. If it is stored incorrectly, your dispatch team corrects it and invites you again.
- **Lost phone:** Your dispatch team can end the sign-in on that device immediately.

## Contact

E-mail: support@farolacare.com

Please direct questions about your data in the app to your care service first. It is responsible for them. We help it with that.

Legal: [Terms of use](https://farolacare.com/en/nutzungsbedingungen) · [Privacy notice for the app](https://farolacare.com/en/datenschutz/app) · [Have your account deleted](https://farolacare.com/en/datenschutz/app#konto-loeschen)