Features

Daily planning and rounds

• Recurring care plan per client: weekday, time window, duration, required qualification, service.
• Planning run: a proposal for the day's rounds, which dispatch adjusts and releases.
• Day planner with planned and actual times per visit and a status chain “planned → on the way → arrived → done” (or “cancelled” with a reason).
• Travel times are estimated from the distance. Turn-by-turn navigation is handled by Apple Maps in the app.

Live map

• Caregivers and visits on the map in real time, with the age of every position. An outdated position is shown as outdated.
• If a visit runs late, Farola updates the expected arrival for the following visits.
• Relatives learn the expected arrival by e-mail, push or SMS.
• Vehicles appear live on the map with a GPS tracker, even without a phone in the car.

Caregiver app (iPhone and Android)

• Sign-in with an invitation link and phone number, with no password to remember.
• The day's round, navigation to the next visit, “Arrived” and “Completed”.
• Tick off the visit's tasks; the tick is saved per visit.
• Call the client or their stored relatives directly.
• An assistant that answers questions about your own round (“What do I need to know for the next visit?”).
• Conversation recording only with documented consent.

More: For caregivers.

Requests

• Requests from clients and relatives arrive in one inbox, are classified (service, preferred time, urgency) and assigned to a visit or declined with a reason.
• Clients and relatives can also make requests by voice assistant in the client app.

Conversation documentation

• Recording at the client's home (with consent), transcription and structured analysis via Vertex AI in the EU.
• Every analysis is a suggestion and is approved by a person before it goes into the client's context memory.
• Audio files are deleted automatically when their retention period ends.

Administration

• Service catalogue: services with flat or time-based prices, travel prices by distance or zones, subscriptions.
• Team: caregivers with qualification and app access, dashboard users with roles (Admin, Dispatch, Read-only).
• Client file with contacts, care level, access notes and export.