Support

Quick help with Farola and the caregiver app.

For caregivers

Invitation link does not work: The link is valid for 7 days and can be used once. Ask your dispatch team for a new invitation.
Phone number not recognised: It has to be the number your care service has on file, with 0 or +49. If it is stored incorrectly, your dispatch team corrects it and invites you again.
Lost phone: Your dispatch team can end the sign-in on that device immediately.

E-mail: support@farolacare.com

Please direct questions about your data in the app to your care service first. It is responsible for them. We help it with that.